Direct Shred Team

We have a passion for providing our community with a needed, but unique service, and meeting our customers needs, right where they are. As a locally owned and operated business, the Direct Shred team believes in integrity. Simply put, we do what we say we will do, when we say we will do it.

Ben Miller
Owner & Operations Manager

Born and raised right here in Jackson, TN, Ben has been married to Rachel for 19 years. They have one son. Ben has worked in the Document Destruction industry since 2010 and has been the Owner & Operations Manager for Direct Shred since 2017. He enjoys spending time with his family and working on cars in his spare time. Ben is a deacon at Bethel Baptist Church, where he also sings in the choir and leads the bus ministry working with the inner-city children of Jackson.

Rachel Miller
Owner & Office Manager

Born in England to her English mother and United States Air Force father, Rachel has called West Tennessee home for over 15 years. Rachel has been married to Ben 19 years and they have a son, 2 dogs, and 2 cats. As the Owner of Direct Shred, she has served as the Office Manager of the company from the start in 2017. In her spare time, she enjoys spending time with family, baking, and crocheting. Her family attends Bethel Baptist Church, where she sings in the choir and works alongside her husband with inner city children of Jackson.

James Gray
Route Manager

A native of the Phoenix, AZ area, James moved to Jackson as a young adult and has been married to a Jackson native for 19 years. They have 3 children. James is the music minister and a deacon at Bethel Baptist Church, a church he has been a faithful member of for 20 years. James is a talented “jack-of-all-trades” who enjoys music, teaching higher maths, grilling, and restoring his eighty-year-old home.

Patrick Welch
Customer Sales & Service Representative

A native of West Tennessee, Patrick joined Direct Shred in 2023. He is a Veteran of the US Army, serving our country for 8 years with a deployment to Afghanistan during Operation Enduring Freedom. He is a faithful member of Bethel Baptist Church in Jackson. Patrick enjoys spending time with his wife and son, or you can catch him on the mats training in jiu-jitsu.

Ben and his team have done a fantastic job in helping us take control over our document destruction process. They've worked with our time line and helped us complete it ahead of schedule. We look forward to continuing to partner with them utilizing their regular destruction service.

Ben does a great job! He has a work ethic that you just don't find from the big corporations! Give him a try and you will be completely satisfied!

They did a great job & were very professional & very courteous ! They were also very quick! If you are looking for someone to come shred, whether it is for personal or for a business, you should definitely call this company! Very happy with our results!

I cannot say enough good about Direct Shred! I called Ben & he was very friendly & professional. We made an appointment for him to come to our home & he took care of everything at a very reasonable price! When I found more boxes we meant to shred, Ben came back. Within minutes, he took care of everything. I wish more businesses were like Direct Shred.

This is one of the best services I’ve used in a long time! They were easy to schedule, right on time, and shredded about 15 boxes worth of personal files (binder clips still on) in our driveway in about 5 minutes! It was so great and the cost was just perfect. Thank you!

Direct Shred is a blessing to me! They shredded thirty years of papers, sensitive documents, and magazines in a matter of minutes. I am very pleased with the service I received and will highly recommend them to others. Thank you!

We promise to deliver secure and dependable information destruction to West Tennessee businesses and individuals in a timely manner, while maintaining fair prices and service that remains customer focused.

Get A Free Quote

Contact Us For A Free Quote

Phone: (731) 418-0208

Direct Shred Team

We have a passion for providing our community with a needed, but unique service, and meeting our customers needs, right where they are. As a locally owned and operated business, the Direct Shred team believes in integrity. Simply put, we do what we say we will do, when we say we will do it.

Ben Miller
Owner & Operations Manager

Rachel Miller
Owner & Office Manager

James Gray
Route Manager

Patrick Welch
Customer Sales & Service Representative

Our Promise

We promise to deliver secure and dependable information destruction to West Tennessee businesses and individuals in a timely manner, while maintaining fair prices and service that remains customer focused.

Direct Shred Team

We have a passion for providing our community with a needed, but unique service, and meeting our customers needs, right where they are. As a locally owned and operated business, the Direct Shred team believes in integrity. Simply put, we do what we say we will do, when we say we will do it.

Ben Miller Owner & Operations Manager

Rachel Miller Owner & Office Manager

James Gray Route Manager

Patrick Welch Customer Sales & Service Representative

Our Promise

We promise to deliver secure and dependable information destruction to West Tennessee businesses and individuals in a timely manner, while maintaining fair prices and service that remains customer focused.

Ben Miller
Owner & Operations Manager

Rachel Miller
Owner & Office Manager

James Gray
Route Manager

Patrick Welch
Customer Sales & Service Representative